Corporate Resources and Business Improvement

The Corporate Resources and Business Improvement directorate is led by Executive Director, Dianne Tranmer. It's responsible for: People Function, Business Improvement, Facilities Management, Digital Experience Unit, Technology Group, Information Governance, Executive Support Team, and leadership of all our shared services across the GLA Group.

About the role

The post holder will be responsible for:

• Planning, conducting reviews and assessments of the GLA’s data, information and digital domains.
• Evaluating and reviewing compliance in alignment with both external and GLA’s policies and standards 
• Preparing detailed risk assessments; reporting findings and producing recommendations.
• Giving expert advisory and oversight guidance, supporting assurance activities.
• Building stakeholder and collaboration within the organisation as well as with partners and suppliers.
• Demonstrating leadership by assessing relevant risks and making informed recommendations for enhancing operational efficiency.

What your day will look like

• Meet regularly with digital data and city intelligence teams, assess and review strategy, plans for transition on any new shared services or operational work.
• Work collaboratively with information governance team, information assurance teams and attend the Knowledge and Information and Assurance Group meetings.
• Reviewing cyber defences 
• Work closely with the Head of Business Improvement, Director of Digital and AD IT Operations and Shared Services

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

·       Exceptional leadership and team management skills

·       Operates under the broad direction of the Executive Director, fully accountable for meeting objectives, including planning, execution, and evaluation within time, cost, and quality targets.

·       Influences internal and external stakeholders, including customers, suppliers, and peers.

·       Leads collaboration efforts across teams and ensures users’ needs are consistently met.

·       Manages a wide range of complex technical and professional activities, applying fundamental principles in diverse and often unpredictable contexts.

·       Engages with SME’s to address complex issues effectively.

·       Demonstrates strong leadership in operational management and risk evaluation.

·       Advises on standards, tools, and processes, ensuring the effective application of best practices.

·       Communicates complex ideas clearly to varied audiences, using oral, written, and presentation skills.

·       Proactively identifies and manages learning and development opportunities for self and team members.

Additional Expertise

·       Comprehensive understanding of recognised industry bodies of knowledge and their application to the GLA’s context.

·       Knowledge of business operations, suppliers, partners, and industry trends.

·       Ability to evaluate the organisational impact of new technologies and digital services.

·       Demonstrates innovative thinking and design practices to deliver value-driven solutions.

Please find the full Job Description here

How to apply

Internal recruitment

If you would like to apply for the role you’ll need to submit:

·          an online application

·          a Word statement (1,500 words) outlining how you meet the following competencies.

Communicating and Influencing

…..is presenting the information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us;

Level 4 indicators of effective performance

·       Articulates self with credibility and conviction, encouraging buy-in to corporate position

·       Influences the thinking of other organisations, encouraging them to deliver in line with the GLA

·       Ensures that the organisation communicates inclusively with staff and external stakeholders

·       Acts as a credible and convincing spokesperson and negotiator for the GLA

·       Instils a corporate commitment to accessible communication

Strategic Thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action

Level 3 indicators of effective performance

·       Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners

·       Consistently takes account of the wider implications of team’s actions for the GLA

·       Encourages self and others to think about organisation’s long term potential

·       Informs strategy development by identifying gaps in current delivery or evidence

·       Takes account of a wide range of public and partner needs to inform team’s work

Decision Making

…is forming sound, evidence-based judgements, making choices, assessing risks to delivery and taking accountability for results

Level 4 indicators of effective performance

• Makes difficult decisions for the long term benefit of the organisation
• Presents and instils confidence in strategic decision-making
• Consults stakeholders early in critical organisation-wide decisions
• Stands by the decisions and actions of the GLA
• Accepts and promotes accountability for the GLA’s decision making

• Ensures the organisation balances effective risk management with the need for timely actions

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager, Dianne Tranmer would be happy to speak to you. Please contact them at Dianne.Tranmer@london.gov.uk

Once you have applied, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment. The interview/assessment date is 30^th April 2025

Equality, diversity and inclusion

London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.

Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview.

Additional information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Secondments longer than 6 months

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria before applying. You must: 

• be on a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;
• have successfully completed your probation period and be performing to the required standard for your current role; and
• have completed at least 18 months’ service with the GLA 

If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed.

If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment.  For further information, please see Secondment Policy and Procedure.

IMPORTANT: If you are a current GLA employee on a fixed-term contract that is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment.

If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.