CRM Officer
(DNU/GLA) Grade 7 (£37,967)
Vacancy Description
Job reference number: GLA3573
Contract type: Permanent
Closing date: Sunday 28 January 2018 at 23:59 GMT
Interview date: To be confirmed
Salary: £37,967 per annum
Grade: 7

Would you like to join a dynamic customer-facing team as they implement an ambitious new correspondence and customer relationship management system?


Our Public Liaison Unit is procuring a new system to replace WriteOn and is seeking a CRM Officer to support its deployment, configuration and organisational support.


The successful candidate will ensure that the product is initially and continually fit for purpose by working alongside the multidisciplinary Agile delivery team, external procurement, and users throughout the organisation.


Supporting the delivery of all initial development, deployment and configuration work as well as on-going system fixes and upgrades, you will work closely with the provider, report on performance of the GLA’s response to enquiries, maintain control of access rights, security settings and user privileges.


You will work closely with stakeholders, across the Authority and in functional bodies, ensuring a coordinated approach to the provision of this new public information service and encouraging its adoption.


You will provide coaching and training to new users, and create and update training manuals, policies and procedures.


You will have experience in managing a CRM system, including troubleshooting, testing, training and implementation support.


The new system will be delivered using agile delivery techniques and tools, with which you will be familiar.


A confident and articulate communicator capable of inspiring strong collaboration in an organisation, you will be customer-focused and possess excellent stakeholder engagement skills.


This is a permanent contract



London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.


We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as these roles is open to job share. 

We would also consider a reduced hour arrangement, the minimum requirement would 30 hours per week (flexibility on days).

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan, childcare voucher scheme and a career average pension scheme.


If you have a question about the role or the recruitment process, then please contact a member of the recruitment team via email on quoting reference GLA3573.

Application closing date:
 Sunday 28 January 2017 at 23:59 GMT
Interviews will take place at
 City Hall on: a date to be confirmed