Header - Home Link  
SitCen Duty Officer
(GLA) Grade 8 (£43,517)
Vacancy Description
Job reference number: CO02-14
Contract type: Permanent
Closing date: Monday 3 June 2019 at 23:59 GMT
Interview date: Wednesday 12 and Thursday 13 June 2019
Salary: £43,517 per annum + £7,488.06 on call allowance
Grade: 8

As part of a high performing team of Duty Officers for the London Situational Awareness Team (LSAT) you will monitor real time events and information feeds, initiating and supporting the first response for the GLA to crises and events impacting London and London’s interests. You will provide 24/7 shift cover allowing an effective, efficient, consistent, quality service to key stakeholders (Mayor’s Office, GLA Corporate Management Team etc.). This is a unique opportunity to play a crucial role at the centre of London government. 


The Duty Officer is the first point of contact for the GLA out of hours and able to support the activation crisis response arrangements and other mechanisms in response to breaking news and urgent new developments. Senior officers across the GLA will rely on your insight to help keep them informed and updated in a timely way, allowing them to make the right decisions at the right time. This work can be demanding and will require you to cooperate closely with a wide range of stakeholders and building trusting relationships.


A key requirement for this role is good judgement and the ability to identify, process, analyse and comprehend critical elements of information about what is happening and turn this information into actionable intelligence that will shape the GLA’s response to a critical and major incident. You will be expected to make judgements on difficult/sensitive issues, with a keen awareness of any wider implications (political/media/etc).  You should have excellent customer focus (with a range of internal and external customers/stakeholders), good communications skills and the desire to deliver a lasting impact is essential. Experience of policy, crisis management and or intelligence analysis/operational work is desirable.  


Overall, this job offers an excellent combination of initiative, service delivery and policy work covering the full range of London’s city operations.  Working at the centre of city operations and you will gain a unique insight into the GLA’s crisis response framework, as well as the opportunity to acquire new skills.


The job involves shift working and qualifies for shift/on-call allowance. All team members will rotate through day and night shifts in order to provide full cover and allow training, development and broader engagement. 


Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.



London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role or the recruitment process then please contact a member of the recruitment team via email on glajobs@london.gov.uk quoting reference CO02-14.


Application closing date:                Monday 3 June 2019 2019 at 23:59 GMT
Interviews will take place at:          Wednesday 12 and Thursday 13 June 2019 at City Hall

If you are registering as a new user to the EngageATS recruitment system, please ensure you register with a personal email address